🎀海外からのお客様へ♡For International Customers♡

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About Shipping

Delivery company


We plan to ship mainly using Sagawa Express and Yamato Transport.

*You cannot choose the delivery company.
*If the total of the three sides of the item you are delivering exceeds 170 cm, it may be delivered by a different carrier.
*If you purchase relatively small items such as accessories or jewellery as pre-order items, we will send them via Click Post, Letter Pack, mail delivery, etc.


postage

All items are free shipping.


*Separate shipping charges will apply for Okinawa Prefecture and remote islands.
Thank you for your understanding.

About gift wrapping

Currently, we do not offer gift wrapping.

Specify delivery date and time

Currently, we are unable to accept requests for delivery dates and times.

Regarding service when you are absent

If you are not at home when your delivery is made, the delivery company will leave a notification slip in your mailbox.
(Storage period varies depending on the delivery company)
If the period expires, the product will be automatically returned to us .

In addition, if reshipment is required, we will charge you a reshipping fee and administrative fee when processing the reshipment.
Please note that the item will be re-shipped after you have paid the re-shipping fee and administrative fee.

Please note that we cannot reship any products that have been returned to us more than one month ago. We will process the products ourselves. Please note that we cannot offer refunds or cancellations in such cases.

Regarding refusal of delivery


Please note that if you refuse to accept the delivered product, we will not be able to provide refunds, cancellations, or reshipment.
Furthermore, if you repeatedly refuse, we may ask you to refrain from using our website in the future.


Changing your address after placing an order


Address changes are possible before shipping procedures.
Please contact us using the inquiry form and provide the following information:
  •  Order number
  •  New destination postal code
  •  New shipping address
【Note】
  •  Please be sure to contact us using the inquiry form.
  • We cannot accept any changes even if you contact us after the shipping procedure has been completed.


Regarding shipping of products with different delivery dates

We will start shipping products that are ready.
Products with the same shipping date may be shipped together.
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The size is listed in cm.

There may be a 1-3cm difference in the actual size .

[About product arrangement]

  • Backordered and pre-ordered items are sourced from overseas brands . We regularly update product inventory, but depending on the timing of your order, we may not be able to fulfill your order due to the brand's circumstances or notice of discontinuation.
  • Please note that orders will be cancelled and refunded for items that are out of stock.
  • For convenience store and bank transfer payments, we will arrange for the product and secure stock after confirming your payment. Please note that there may be cases where the product is out of stock between the time you place your order and the time your payment is confirmed.
  • After completing your order, you will receive an order completion email automatically sent from info@la-bourbon.com .
    If you have not received the email, please check your spam folder as it may have been blocked or deleted by an email filter.
  • After receiving the automatic order completion email, we will send you an email confirming that the product has been arranged within 3 business days. This email will be sent to you as the sales contract is concluded, so please be sure to check the email to confirm that the product has been arranged . We will also contact you by email regarding any delays in delivery or other inquiries regarding your order.
  • If an abnormality is found during inspection at our overseas agency after the product has been ordered from an overseas brand, the product will be re-ordered.
  • Cancellations due to consideration of purchase are not accepted . Please place your order with plenty of time.
  • If you are in a hurry, please order items that are available for immediate delivery (limited sizes and colors available).

[Delivery time]

  • For back-ordered items (ordered and shipped from overseas)
    • Once your order is placed (and payment is confirmed), it will be delivered in approximately 15 to 30 days .
  • For pre-ordered and made-to-order items (ordered and shipped from overseas)
    • Please refer to the delivery estimates on each product page.
    • If you order an item that is on backorder while it is in the middle of being ordered, we will ship it all together once all the items are received.
    • Please refer to the User Guide for details and precautions regarding pre-order items .
  • For immediate delivery items
    • After placing your order (or after confirming payment for convenience store or bank transfer payments), your order will be shipped within 3 business days.
    • Orders placed at the same time as back-ordered items, pre-ordered items, or made-to-order items will be shipped separately.
    • Please refer to the User Guide for details and precautions regarding items available for immediate delivery .
  • Products that are ordered, pre-ordered, or made to order will be inspected by our agent, then shipped to us by international mail, where they will be inspected again in Japan before being delivered by Sagawa Express or Yamato Transport.
  • Because back-ordered and pre-ordered items are sourced from overseas, we are unable to respond to inquiries about specific delivery periods. If you would like your item delivered by a certain date, we recommend purchasing the item immediately.
  • Due to our contract with the delivery company, we are unable to instruct the delivery company to leave the package at the door or deliver it to a parcel box. Even if you request this when placing your order, we will be unable to accommodate your request.
  • Due to import/export procedures, it may take some time for the item to arrive in Japan.
  • If there is a delay beyond the scheduled date, we will contact you separately.
  • If the product cannot be delivered due to a long absence, an incorrect address, etc., the order will be canceled. Please refer to the Usage Guide for details.


[About order cancellations, returns, and exchanges]

  • We cannot accept any cancellations or changes to orders due to customer convenience.
  • * ( We do not accept returns or exchanges for reasons of customer convenience (such as not considering the product at the time of purchase, the product being different from what you imagined, or the size not fitting, etc.) )

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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