User Guide
If you do not receive an order email or an email informing you of a missing item, and your order is canceled
If you do not receive an email from us regarding your order, or if your order is canceled without receiving an email informing you of an out-of-stock item, we will contact you at the address below.
We will always contact you using the above address when you place an order or if there are any changes to the product, such as if a back-ordered item is out of stock.
Your order will not be suddenly cancelled.
If any of the above situations occur, please contact us.
Please be sure to check that you have received your order email, as there may be issues with the email sent at the time of shipment, such as the order email not being received .
We will not accept any refunds or cancellations for reasons such as not receiving an email.
When contacting us, please make sure to set up the following:
・If you have "domain-specific reception" enabled on your mobile phone, you will not receive emails from us.
Please allow us to receive emails from info@la-bourbon.com .
-We have heard many reports of emails not being delivered to people who use carrier email.
- Depending on the settings of your spam filter function or your environment, order emails and information emails from our company may not be displayed due to security reasons.
*If you have any questions about how to set up your email, etc., we are unable to provide any assistance.
Notes regarding backordered and pre-ordered items
Ordered and pre-ordered items will take time to be delivered.
When you place an order, we will assume that you have agreed to all of the following terms and conditions.
Please be sure to read this before placing your order.
When you place an order, we will assume that you have agreed to all of the following terms and conditions.
Please be sure to read this before placing your order.
Common matters
To secure and produce products at the time of receiving an order
"We cannot accept any cancellations after an order has been placed."
As the shipment will be made overseas, the arrival date may be delayed or advanced due to transportation issues or epidemics.
We cannot accept cancellations or refunds under any circumstances, even if the delivery date is more appropriate than stated on the product page.
What are backordered items?
Once we receive your order and confirm your payment, we will secure the product with each brand and finalize the overseas travel procedures, so it will take some time for your product to arrive.
■Delivery process
↓
Shipped from the brand to our overseas distributor
↓
Arrival and inspection of products from our overseas distributors
↓
Export to Japan and related procedures
↓
Arrival at our sales office and inspection
↓
Delivered to the customer
Please check the approximate guideline for each product.
The arrival time is an estimate, and delivery may take longer depending on the transportation situation.
The arrival time is an estimate, and delivery may take longer depending on the transportation situation.
Furthermore, the estimates provided do not guarantee the exact arrival date.
We share inventory with the brands, so if an item is out of stock, we may cancel your order.
We share inventory with the brands, so if an item is out of stock, we may cancel your order.
What are pre-order items?
Reservations will be accepted during the reservation period, and production will begin at the factory once reservations have closed.
(It will take a few months to deliver.)
(It will take a few months to deliver.)
■Delivery process
↓
reservation
Production will begin at the factory after the deadline.
↓
Once production is complete, the product will be shipped to our overseas distributors.
↓
Arrival and inspection of products from our overseas distributors
↓
Export to Japan and related procedures
↓
Arrival at our sales office and inspection
↓
Delivered to the customer
Regarding shipping time discrepancies
The shipping time is listed at the top of the product page, but this is only an estimate and does not guarantee a shipping date .
The shipping time is listed at the top of the product page, but this is only an estimate and does not guarantee a shipping date .
What is La Bourbon?
Portrait of a Forgotten Royal Family
At the court of the French royal family, the Bourbons
It is said that no two dresses were the same on any given day.
It is said that no two dresses were the same on any given day.
Luxurious lace, perfume-like colors, and a dignified appearance.
Even as times change, elegance never fades.
Even as times change, elegance never fades.
La Bourbon is a classic Lolita fashion select brand that brings the "memories of royalty" back to life in the modern era.
La Bourbon was born from a small atelier in Kyoto♡
Wear the romance of the French court ♡
We bring you a slightly special and incredibly cute Lolita dress!
Let's look forward to today's ball, where anyone can become a princess ♡
Brand Slogan
Helping you be cute
The brand worldview conveyed by La Bourbon
The La Bourbon logo evokes the scene of a lady of the French court heading to a ball .
La Bourbon's concept is "French royalty" and "elegance." In particular, the motif of the carriage
Anyone can become a princess, enjoy today's ball I put a message in it ♡
What are imported products from overseas?
All products are imported from overseas.
All products sold are subject to strict inspection by our buyers.
We purchase from overseas brands.
Only genuine products are available.
Product precautions
-
The product photos are samples and may differ from the actual product.
We do not accept cancellations due to specification changes. - When importing goods, customs may open and inspect the contents of the goods.
- In this case, the product may become scratched or stained.
- Also, because the products are sewn overseas, they may not meet Japanese standards, unlike Japanese sewing.
Please be aware of the above before placing your order.
Various fees included in the product price
- Product price (subject to change depending on exchange rate)
- Transportation costs from overseas to Japan and other expenses
- Agency fees including inspection and after-sales service
*The problem refers to the "tax imposed on imported goods" that occurs when importing goods from overseas into Japan.
Product inspection system
Products are inspected twice in total, by our overseas distributors and our Japanese sales office.
After-sales support
We welcome any inquiries regarding our products.
*For the standards for scratches, dirt, etc. at the time of import, please check the "Returns and Exchanges" section below.
About sewing
The ends of the thread have not been processed, so they may be long.
This is not a malfunction.
About the fabric pattern
The configuration may differ from the sample photo.
We cannot accept returns or exchanges for reasons such as incorrect print placement or dissatisfaction.
About buttonholes
Overseas products do not make buttonhole cuts after buttonhole processing.
*The above adjustments and processing are not performed during inspection.
About the chalk pen
There may be chalk marks left on the product you receive.
Please note that the chalk pens used overseas may be erased by heat.
Please note that the chalk pens used overseas may be erased by heat.
Try heat treatment with an iron or similar.
About shipping
This is a purchased item, so we will ship it within 3-5 business days after payment.
For backordered and pre-ordered items, shipping times vary for each product.
Please check the shipping date listed on the product you ordered.
If not listed in the cart: Order (delivery will take approximately 1.5-2 months)
*The arrival time is an estimate. Items other than those in stock for immediate delivery will be shipped overseas, so the arrival time may be significantly delayed.
Delivery times depend on shipping conditions, so we cannot guarantee an exact arrival date.
We cannot accept cancellations or refunds even if the delivery date has passed .
You can check the delivery time of your product below.
・On the product page cart
- Product details after adding the product to your cart
・My page after ordering
Payment
Payment Methods
The following payment methods are available:
Please refer to the links below for information on how to use the services.
-
Shopify Payments
JCB/VISA/Master CARD/AMERICAN EXPRESS - Shop Pay
- Apple Pay
- Google Pay
Matters regarding fees incurred at the time of payment
Any fees incurred at the time of payment will be borne by the customer.
Please note that even if the product is out of stock and the refund process is due, we will not refund the handling fee.
Timing of billing
All items are prepaid (invoiced at the time of order)
Product price for imported products
The price of all imported products includes the following:
- Product price
- Shipping costs, fees, and amounts from overseas to Japan
- Inspection and other agency fees
If payment is not successful
If you are using a payment method that involves transferring to a payment site after placing an order and completing the payment process, the payment process may not be completed successfully if you change screens during the process.
In that case, we will reissue the payment URL, so please contact us using the inquiry form and include your order number and the fact that the payment process did not proceed normally.
Reissues will generally be handled the next day after your inquiry.
If we close pre-order items and you order immediately, we will not be able to send you the payment URL on the same day. In this case, we apologize for the inconvenience, but please place your order again.
If your smartphone carrier payment does not show "paid"
Due to the system limitations of the payment agency, smartphone carrier payments may not show as completed on your My Page.
Please rest assured that payment will be completed within 2 weeks to 1 month.
About receipts
If you require a receipt, please contact us using the inquiry form.
Please note that due to the system, we are unable to accept changes to the recipient's name or information.
Also , we do not reissue receipts.
When will you be notified if a product is out of stock?
Although we share inventory information with our overseas distributors and brands, there is a possibility that the product may be out of stock when we secure it after you place your order.
In that case, we will cancel and refund your order.
[Notification period for out-of-stock items]
Our overseas distributors will check the stock status of each brand before informing customers.
For this reason, it may take approximately 1-2 weeks for us to contact you. Thank you for your understanding.
[Payment amount for orders with discounts applied]
For orders where coupons or automatic discounts have been applied, the system will automatically calculate the discount amount for each item from the amount actually paid after the discount has been applied.
Refunds will be processed based on the discounted amount.
[Regarding refund methods in the event of cancellation]
■ Customers who pay with Shopify Payment, Shop Pay, Apple Pay, Google Pay, Amazon Pay, or various credit cards
In either case, refunds are possible.
It may take up to two business days for the deposit to be processed, and then the payment processing company will need approximately 10 business days to process the refund, which will then be sent to your selected payment method.
■ Customers paying with Paypal
In both cases, refunds are being processed.
If the refund cannot be made normally due to reasons such as exceeding the deadline, we will contact you separately.
■ Customers paying with Paidy deferred payment
A negative amount will be charged to your Paidy account and will be offset against your next purchase.
If you would like an immediate cash refund, please contact Payde customer support.
Payde customer support will refund you via bank transfer.
You will not be notified when your refund has been processed, so please check MyPaidy.
■ Customers paying with smartphone carrier payment
Cancellations will be processed via the payment processing company.
The number of days until some repayments are made varies depending on your carrier, so please contact your carrier for specific dates.
If the payment processing company is unable to process the cancellations properly due to a miscommunication, we will refund you by bank transfer. You will be notified separately in that case.
About Shipping
Delivery company
We plan to ship mainly using Yamato Transport and Sagawa Express.
*You cannot choose the delivery company.
*If the total of the three sides of the item you are delivering exceeds 170 cm, it may be delivered by a different carrier.
*If you purchase relatively small items such as accessories or jewellery as pre-order items, we will send them via Click Post, Letter Pack, mail delivery, etc.
*You cannot choose the delivery company.
*If the total of the three sides of the item you are delivering exceeds 170 cm, it may be delivered by a different carrier.
*If you purchase relatively small items such as accessories or jewellery as pre-order items, we will send them via Click Post, Letter Pack, mail delivery, etc.
postage
All items are free shipping.
*Additional shipping charges apply for Okinawa Prefecture and remote islands.
Thank you for your understanding.
About gift wrapping
Currently, we do not offer gift wrapping.
Specify delivery date and time
Currently, we are unable to accept requests for delivery dates and times.
Regarding handling of non-delivery and address etc.
If you are not at home when your order is delivered, a notification slip will be left in your mailbox.
(Storage period varies depending on the delivery company)
Once the storage period has expired, the product will be automatically returned to us .
In addition, return shipping fees and administrative fees will be charged when re-shipping.
Please note that the item will be re-shipped after the above fee has been paid.
We will not accept any re-shipment of any products that have been returned to us more than one month ago.
We will not accept any re-shipment of any products that have been returned to us more than one month ago.
In this case, we will process the product. Please note that we cannot accept any refunds or cancellations.
Rejection of receipt
Please note that if you refuse to accept the delivered product, we will not be able to refund, cancel or re-ship the product.
Furthermore, if you repeatedly refuse, we may ask you to refrain from using our website in the future.
Changing your address after placing an order
You can change your address before the shipping process.
Please contact us using the inquiry form, providing the following information:
Please contact us using the inquiry form, providing the following information:
- Order number
- New destination postal code
- New shipping address
【Note】
- Please be sure to contact us using the inquiry form.
- If you contact us after the shipping process has been completed, we will not be able to change the address.
Regarding shipping of products with different delivery dates
We will begin shipping products as they are ready.
Products with the same shipping date may be shipped together.
Returns and Exchanges
If there is a defect or shortage in the product you purchased, we will accept returns or exchanges.
As our current products are imported, we will accept returns and exchanges according to the following conditions.
Items not eligible for return or exchange
Please note that the following cases are not eligible for returns or exchanges .
- Small scratches and stains (stains less than 1cm in size will not be accepted)
- Due to the noticeable checks carried out during import, minor scratches and stains may occur.
- Changes in specifications and size notation on product pages
- All information on product pages, such as images and size charts, is sample information and may differ from the specifications of the actual product delivered.
- Returns due to customer convenience
- If the product is different from what you expected, the size does not fit, you made a mistake in your order, you are unsure how to wear it, or other reasons that are not to your liking
- Sale items and outlet items
- Pet supplies
- Items worn once
- Products with tags removed
- If you do not contact us within 3 days of receiving the product, even if it is eligible for exchange
- Even if the item is eligible for exchange, if you contact us within 3 days of receiving the item but do not complete the procedure within 7 days
- Products that have been soiled by customers
- Returns without prior notice or confirmation
- The product you used
- All products are deemed to have been used after being inspected upon arrival at our company.
- Wrinkles on the product due to packaging
Items eligible for return or exchange
We will replace the product in the following cases.
If we have the item in stock, we will exchange it, if not we will refund you.
If we have the item in stock, we will exchange it, if not we will refund you.
- If you receive a product that is different from the one you ordered
- If the product is heavily soiled, damaged, or missing parts that cannot be repaired
*As we purchase products, there may be cases where the same product is out of stock. In that case, we will refund you.
Return and exchange procedures
Return validity period: Please contact us with the details below within 3 business days of receiving the product, and then return the product to us within 7 business days of receiving the product and contact us using the inquiry form . We will contact you as soon as we receive the product to let you know how to proceed.
- Order number
- A photo of the product in question (please take a photo that clearly shows the product you are ordering)
Cancellation after placing an order
Once we receive your order, we reserve the stock and, in the case of pre-order items, begin production, so we cannot accept cancellations after an order has been placed.
For returns, exchanges, or changes to your order after it has been placed, please refer to the information for each item for details.
For returns, exchanges, or changes to your order after it has been placed, please refer to the information for each item for details.
About sale items, outlet items, and lucky bags
Due to the nature of the products, we do not accept returns or exchanges for sale items, outlet items, or lucky bags after purchase.
Business hours
[Inquiry business hours]
Weekdays 10:00-17:00
If you contact us outside of these hours, we will respond on the next business day.
(Due to the high volume of inquiries, it may take 2-3 business days for your response.)
We are closed on weekends, public holidays, and during the summer and winter holidays.
Other closing days will be announced via social media etc.
We accept orders on this site 24 hours a day.