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Refunds and Exchanges

[Regarding refund methods in the event of cancellation]


■Shopify Payments, PayPay, Shop Pay, Apple Pay, Google Pay, Amazon Pay
We are also currently processing refunds for customers who paid by credit card .
It may take up to 2 business days for the deposit to be processed, and then approximately 10 business days for the payment processor to process the refund, after which you will receive it via your selected payment method.
■ Customers paying with Paypal
In both cases, refunds are being processed.
If the refund cannot be made normally due to reasons such as exceeding the deadline, we will contact you separately.
■ Customers paying with Paidy deferred payment
The negative amount will be credited to your Paidy account and offset against your next purchase.
If you would like an immediate cash refund, please contact Payday customer support.
Payde customer support will refund you via bank transfer.
You will not be notified when your refund has been processed, so please check MyPaidy.
■ Customers paying with smartphone carrier payment
Cancellations will be processed via the payment processing company.
Depending on your carrier, we will respond to your request until the refund is completed, so please contact your payment processing company for specific dates.
If the payment processing company is unable to process the cancellation due to a miscommunication, we will refund you by bank transfer.


[ Regarding returns and exchanges ]

Returns and Exchanges


If there is a defect or shortage in the product you purchased, we will accept returns or exchanges.
Since the product is an imported product, we ask that you return or exchange it according to the following conditions.


Items not eligible for return or exchange


Please note that the following cases are not eligible for returns or exchanges .
  •  Small scratches and stains (stains less than 1cm in size will not be accepted)
  •  Since the contents are inspected for international import, minor scratches, dirt, or missing parts may occur.
  •  Changes to specifications on product pages and differences in size notation
  •  All information on product pages, such as images and size charts, is sample information and may differ from the specifications of the actual product delivered.
  •  Returns due to customer convenience
  •  If the product is different from what you expected, the size does not fit, you made a mistake in your order, or there is too much room in the garment to fit your desired size, etc.
  •  Sale items and outlet items
  •  Pet supplies
  •  Items worn once
  •  Products with tags removed
  •  If you do not contact us within 3 days of receiving the product, even if it is eligible for exchange
  •  Even if the item is eligible for exchange, if you contact us within 3 days of receiving the item but the payment deadline of 7 days has passed
  •  Products that have been soiled by customers
  •  Returns without prior notice or confirmation
  •  The product you used
  •  Any product that is found to have been used after being inspected upon arrival at our company.
  • We cannot accept products that are wrinkled due to packaging or wrapping.


Items eligible for return or exchange


We will replace the product in the following cases.
If we have the item in stock, we will exchange it, if not we will refund you.
  •  If you receive a product that is different from the one you ordered
  •  If the product is heavily soiled, damaged, or missing parts that cannot be repaired

*Since we purchase products online, it is possible that the same product may be out of stock. In that case, we will provide a refund.


Return and exchange procedures


Return validity period: Please contact us with the following details within 3 business days of receiving the product, and then return the product to us within 7 business days of receiving it and contact us using the inquiry form. We will contact you regarding how to proceed once the product arrives.
  •  Order number
  •  A photo of the product in question (please take a photo that clearly shows the product you ordered)
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[About product arrangement]

  • Backordered and pre-ordered items are sourced from overseas brands . We regularly update product inventory, but depending on the timing of your order, we may not be able to fulfill your order due to the brand's circumstances or notice of discontinuation.
  • Please note that orders will be cancelled and refunded for items that are out of stock.
  • For convenience store and bank transfer payments, we will arrange for the product and secure stock after confirming your payment. Please note that there may be cases where the product is out of stock between the time you place your order and the time your payment is confirmed.
  • After completing your order, you will receive an order completion email automatically sent from info@la-bourbon.com .
    If you have not received the email, please check your spam folder as it may have been blocked or deleted by an email filter.
  • After receiving the automatic order completion email, we will send you an email confirming that the product has been arranged within 3 business days. This email will be sent to you as the sales contract is concluded, so please be sure to check the email to confirm that the product has been arranged . We will also contact you by email regarding any delays in delivery or other inquiries regarding your order.
  • If an abnormality is found during inspection at our overseas agency after the product has been ordered from an overseas brand, the product will be re-ordered.
  • Cancellations due to consideration of purchase are not accepted . Please place your order with plenty of time.
  • If you are in a hurry, please order items that are available for immediate delivery (limited sizes and colors available).

[Delivery time]

  • For back-ordered items (ordered and shipped from overseas)
    • Once your order is placed (and payment is confirmed), it will be delivered in approximately 15 to 30 days .
  • For pre-ordered and made-to-order items (ordered and shipped from overseas)
    • Please refer to the delivery estimates on each product page.
    • If you order an item that is on backorder while it is in the middle of being ordered, we will ship it all together once all the items are received.
    • Please refer to the User Guide for details and precautions regarding pre-order items .
  • For immediate delivery items
    • After placing your order (or after confirming payment for convenience store or bank transfer payments), your order will be shipped within 3 business days.
    • Orders placed at the same time as back-ordered items, pre-ordered items, or made-to-order items will be shipped separately.
    • Please refer to the User Guide for details and precautions regarding items available for immediate delivery .
  • Products that are ordered, pre-ordered, or made to order will be inspected by our agent, then shipped to us by international mail, where they will be inspected again in Japan before being delivered by Sagawa Express or Yamato Transport.
  • Because back-ordered and pre-ordered items are sourced from overseas, we are unable to respond to inquiries about specific delivery periods. If you would like your item delivered by a certain date, we recommend purchasing the item immediately.
  • Due to our contract with the delivery company, we are unable to instruct the delivery company to leave the package at the door or deliver it to a parcel box. Even if you request this when placing your order, we will be unable to accommodate your request.
  • Due to import/export procedures, it may take some time for the item to arrive in Japan.
  • If there is a delay beyond the scheduled date, we will contact you separately.
  • If the product cannot be delivered due to a long absence, an incorrect address, etc., the order will be canceled. Please refer to the Usage Guide for details.


[About order cancellations, returns, and exchanges]

  • We cannot accept any cancellations or changes to orders due to customer convenience.
  • * ( We do not accept returns or exchanges for reasons of customer convenience (such as not considering the product at the time of purchase, the product being different from what you imagined, or the size not fitting, etc.) )

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