🎀 La'Bourbon へようこそ ♡ Welcome to La Bourbon

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✓ 国内送料無料（沖縄・離島は送料別途） ✓ 追跡付きで発送 ✓ 安全な決済

Refund policy

【キャンセル時の返金方法に関して】


■Shopify支払い、PayPay、Shop Pay、Apple Pay、Google Pay、Amazon Pay
各種クレジットカードでお支払いのお客様
いずれも返金手続きを行っております。
入金手続きに最大2営業日かかった後、決済代行会社にて10営業日ほどお時間をいただきました後、お客様の選択された決済手段にて返金の受け取りが行われます。
■Paypalでお支払いのお客様
いずれも返金手続きを行っております。
期限の超過等により返金が通常に行われなかった場合は別途ご連絡差し上げます。
■Paidyあとお支払いにお支払いのお客様
Paidyアカウントにマイナスの金額が埋まり、次回のご利用分と相殺されます。
現金での即時返金をご希望の場合はペイディカスタマーサポートへご連絡をお願いいたします。
ペイディカスタマーサポートより銀行振り込みにて返金を行います。
返金処理の通知は行われませんので、MyPaidyをご覧ください。
■スマートフォンキャリア決済でお支払いのお客様
決済代行会社経由にてキャンセル処理を行っていただきます。
お使いのキャリアによって返金までご希望日数が異なりますので、具体的な日程につきましては各会社にお問い合わせをお願いいたします。
入れ違いにより決済代行会社でのキャンセル処理が考えなかった場合は銀行振り込みにより返金を行っていただきます。



【返品・交換について】

返品・交換


ご購入商品に不備・不足等がございました場合は、返品交換対応をしております。
商品は輸入の商品となっております。下記の条件に基づいて返品交換対応をさせて頂きます。


返品交換対象外となるもの


下記の場合は返品交換の対象外となりますのでご確認ください。
  •  小さな傷・汚れ（1cm以内の汚れは対象外とさせていただきます）
  •  輸入の国際に向けて内容確認を行うため、軽度の傷や汚れや部品の等が発生する事がございます。
  •  商品ページの記載の仕様の変更、サイズ表記の違い
  •  画像やサイズ表等の商品ページに記載されている情報は全てサンプル時の情報となり、実際お届けする商品とは仕様等が異なる場合がございます。
  •  お客様都合の返品
  •  商品のイメージが違う、サイズが合わない、注文を間違えた、ご希望の着用に迷った等、お客様のご都合の事由となる場合
  •  セール商品・アウトレット商品
  •  ペット用品
  •  一度着用した商品
  •  タグを外した商品
  •  交換対象であっても商品到着後3日以内にご連絡を頂けなかった場合
  •  交換対象であっても商品到着後3日以内に連絡を行ったが7日以内の支払い期限を過ぎた場合
  •  お客様が汚損した商品
  •  事前連絡・確認のない返品
  •  ご利用になった商品
  •  いずれの商品が当社に到着時点で確認後、商品の使用感があると判断した商品


返品交換対象となるもの


下記の場合は交換対応いたします。
当店に商品がある場合は交換にて対応し、商品がない場合は返金対応いたします。
  •  ご注文と異なる商品が届いた場合
  •  商品に多くの汚れや修理不能な部品破損、不足があった場合　

※当社は買付仕入れの為、同じ商品が欠品する場合もございます。その場合は返金対応になります。


返品交換対応方法


返品有効期間：商品到着後3営業日以内に下記内容をご連絡を頂き、到着後7営業日以内に当社へ商品を返送の上、お問合せフォームよりご連絡をお願い致します。商品が当社に到着次第追って対応方法をご連絡差し上げます。
  •  受注番号
  •  該当商品の写真（ご注文商品とわかりやすいお写真を撮っていただきますようお願いいたします）
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The size is listed in cm.

There may be a 1-3cm difference in the actual size .

[About product arrangement]

  • Backordered and pre-ordered items are sourced from overseas brands . We regularly update product inventory, but depending on the timing of your order, we may not be able to fulfill your order due to the brand's circumstances or notice of discontinuation.
  • Please note that orders will be cancelled and refunded for items that are out of stock.
  • For convenience store and bank transfer payments, we will arrange for the product and secure stock after confirming your payment. Please note that there may be cases where the product is out of stock between the time you place your order and the time your payment is confirmed.
  • After completing your order, you will receive an order completion email automatically sent from info@la-bourbon.com .
    If you have not received the email, please check your spam folder as it may have been blocked or deleted by an email filter.
  • After receiving the automatic order completion email, we will send you an email confirming that the product has been arranged within 3 business days. This email will be sent to you as the sales contract is concluded, so please be sure to check the email to confirm that the product has been arranged . We will also contact you by email regarding any delays in delivery or other inquiries regarding your order.
  • If an abnormality is found during inspection at our overseas agency after the product has been ordered from an overseas brand, the product will be re-ordered.
  • Cancellations due to consideration of purchase are not accepted . Please place your order with plenty of time.
  • If you are in a hurry, please order items that are available for immediate delivery (limited sizes and colors available).

[Delivery time]

  • For back-ordered items (ordered and shipped from overseas)
    • Once your order is placed (and payment is confirmed), it will be delivered in approximately 15 to 30 days .
  • For pre-ordered and made-to-order items (ordered and shipped from overseas)
    • Please refer to the delivery estimates on each product page.
    • If you order an item that is on backorder while it is in the middle of being ordered, we will ship it all together once all the items are received.
    • Please refer to the User Guide for details and precautions regarding pre-order items .
  • For immediate delivery items
    • After placing your order (or after confirming payment for convenience store or bank transfer payments), your order will be shipped within 3 business days.
    • Orders placed at the same time as back-ordered items, pre-ordered items, or made-to-order items will be shipped separately.
    • Please refer to the User Guide for details and precautions regarding items available for immediate delivery .
  • Products that are ordered, pre-ordered, or made to order will be inspected by our agent, then shipped to us by international mail, where they will be inspected again in Japan before being delivered by Sagawa Express or Yamato Transport.
  • Because back-ordered and pre-ordered items are sourced from overseas, we are unable to respond to inquiries about specific delivery periods. If you would like your item delivered by a certain date, we recommend purchasing the item immediately.
  • Due to our contract with the delivery company, we are unable to instruct the delivery company to leave the package at the door or deliver it to a parcel box. Even if you request this when placing your order, we will be unable to accommodate your request.
  • Due to import/export procedures, it may take some time for the item to arrive in Japan.
  • If there is a delay beyond the scheduled date, we will contact you separately.
  • If the product cannot be delivered due to a long absence, an incorrect address, etc., the order will be canceled. Please refer to the Usage Guide for details.


[About order cancellations, returns, and exchanges]

  • We cannot accept any cancellations or changes to orders due to customer convenience.
  • * ( We do not accept returns or exchanges for reasons of customer convenience (such as not considering the product at the time of purchase, the product being different from what you imagined, or the size not fitting, etc.) )

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